MacMind Online

MacMind Online is your access to a helpful Mac Guru with decades of support experience. MacMind Online can help you when technology “just isn’t working right.”
Apple offers excellent support, especially for the first year. And I will often recommend Apple Support as the first place you should contact if your device is not working, or doing what it’s supposed to. MacMind Online will help when Apple can’t. We’re here for everything else. Slow internet speeds? Poor WiFi coverage? Printer connection problems? Data preservation strategies? Pre-purchase advice. MacMind Online can help.

I’ve provided technical support for many years in corporate environments. As a member of different support teams I have always wondered how average consumers get by without the type of services I, and my fellow technicians, provided.

One of the tools we always had available was the ability to remotely see the employee’s screen and perform remedial tasks over the network. Apple Remote, Microsoft Remote, and Teamviewer, all can let a technician provide support without being at the location. MacMind Online offers such a service for you.

Outside of the corporate environment a consumer may have experienced remote support when troubleshooting an issue with an Internet provider. The thing is, that unless you are looking for a specific product support within warranty coverage, there is very little help out there for the most people dealing with a Digital Lifestyle issues.

MacMind Online’s goal is to be that service, and at a reasonable cost. MacMind Online is utilizing the TeamViewer Quick Support product as the primary means of remote support. TeamViewer provides a secure encrypted connection from my computer (or iPad) to your computer or phone (for AR). TeamViewer also provides an AR [Augmented Reality] solution where we can use an App on your cell phone see what you are seeing and guide you to solve the issue.

Call ‭(516) 962-2690 [first 5 minutes are always free].
Email support@macmind.online

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MacMind Online

MacMind Online is your access to a helpful Mac Guru with decades of support experience. MacMind Online can help you when technology “just isn’t working right.”
Apple offers excellent support, especially for the first year. And I will often recommend Apple Support as the first place you should contact if your device is not working, or doing what it’s supposed to. MacMind Online will help when Apple can’t. We’re here for everything else. Slow internet speeds? Poor WiFi coverage? Printer connection problems? Data preservation strategies? Pre-purchase advice. MacMind Online can help.

I’ve provided technical support for many years in corporate environments. As a member of different support teams I have always wondered how average consumers get by without the type of services I, and my fellow technicians, provided.

One of the tools we always had available was the ability to remotely see the employee’s screen and perform remedial tasks over the network. Apple Remote, Microsoft Remote, and Teamviewer, all can let a technician provide support without being at the location. MacMind Online offers such a service for you.

Outside of the corporate environment a consumer may have experienced remote support when troubleshooting an issue with an Internet provider. The thing is, that unless you are looking for a specific product support within warranty coverage, there is very little help out there for the most people dealing with a Digital Lifestyle issues.

MacMind Online’s goal is to be that service, and at a reasonable cost. MacMind Online is utilizing the TeamViewer Quick Support product as the primary means of remote support. TeamViewer provides a secure encrypted connection from my computer (or iPad) to your computer or phone (for AR). TeamViewer also provides an AR [Augmented Reality] solution where we can use an App on your cell phone see what you are seeing and guide you to solve the issue.

Call ‭(516) 962-2690 [first 5 minutes are always free].
Email support@macmind.online

First things first

The first thing I make clear to all clients is that there must be a reliable backup strategy for your Digital Lifestyle elements. Decades ago all our memories and important documents were stored on actual pieces of paper. Those would typically consist of just one copy of whatever it was – a picture, a deed or a love letter safely stored in a fireproof safe.

Today many of those things are saved as bits on digital storage mediums. The fantastic aspect of this reality is that digital information can be very easily duplicated and shared. The flip side is that it can also be easily destroyed. Some of us have experienced the dread of a spilt drink on a computer, or a phone soaked in a pool. A good Back Up makes those experiences less painful.

Apple Computers include the Time Machine feature and it should be used. That and Carbon Copy Cloner images to local drives are a good combination of Back Up tools. Add to them, some form of Cloud Storage (iCloud Photos/Drive, Google Photos/Drive or Dropbox are some suggestions) and you can be confident that the precious memories and important documents for your business or family will be saved for posterity.

MacMind Online can help you establish a data storage strategy designed to preserve the important elements of a modern digital lifestyle.

Call ‭(516) 962-2690 [first 5 minutes are always free].
Email support@macmind.online

Self Care is Smart Care

During the day to day uses of our computers and technology things sometimes don’t work as they should or as we expect them. We all have been told to power a device down to restart it. It is wonderful how technology can be designed to be almost self healing. Many times that is all that is needed to be able to go on using the computer as you’re used to.

When things are not operating as expected, (many beachballs and long delays between operations, unwanted windows opening, Applications not launching) you might need some help. Hopefully you have a backup so there is little chance of data loss.

One of the easiest “tricks” anyone can do to help an Apple Computer “fix” itself is to Boot the computer into “Safe Mode.” Safe Mode is one where the computer only uses Software that the Operating System recognizes as essential for its function. Apple “signs” all of the elements of the macOS so the computer can distinguish between third party and personal data and essential System Software. During that Booting, Cache file cleaning and Disk Repair processes are performed.

To initiate Safe Mode the computer must first be powered down (off). Be prepared to hold the left side Shift key down after touching the Power Button. As soon as you see the screen activate (glow) or hear the Startup Chime press and hold that left side Shift key. Do that until you see a Progress Bar under the Apple on the screen. Once the process is finished your computer should be at the Log In screen with the words “Safe Boot” in red in the upper right corner of the screen.

Sometimes it can be helpful to login at this point to see if an Application problem is alleviated in Safe Mode, (implicating a third party Application conflict), but typically it is best to Restart the Computer again and this time let it boot normally. Hopefully that little fix helps you out. If not feel free to reach out and see what else can be done.

Call ‭(516) 962-2690 [first 5 minutes are always free].
Email support@macmind.online

Remote Support

How to get remote support with MacMind Online.

The first step is to call [516-962-2690] or email [support@macmind.online] and make an appointment. There’s a good chance help will be right there. The goal is to respond to all requests for help within 2 hours.

Once we’re talking, we’ll take in your basic information and define the issue you are calling about. For problems with Internet connectivity we might want to use the Pilot Application so we can look at your connections and devices together. TeamViewer Pilot uses Augmented Technology [AR] and can be downloaded and installed from either the Apple App Store or Google Play. TeamViewer Pilot is also available on Windows and Blackberry platforms, as well.

Once we have you connected to the Internet you will want to download and install a diagnostic program I find very helpful and yet totally benign. That Application is called EtreCheck.

Run the EtreCheck Application. When it’s Done email me the report to support@macmind.online. It’s easy to do. Once the report is finished and EtreCheck is still running, goto the File Menu. Once there, goto Sharing and select email. Send the report to support@macmind.online

One way to share the EtreCheck report with MacMind Online

You will then want to click this link to download the TeamViewer Quick Support App. The link will open a webpage with the MacMind Online icon saying it’s loading Teamviewer now. The linking and download process can take as long as 2 full minutes. You may then have to launch the Teamviewer Quick Support App from your Downloads folder (or whatever default location your browser is set for).

I can also email the link to your email address. That will download the MacMind Online Quick Support App.
Launch it by clicking on the TeamViewer icon in your Download location. At that point you might be asked to set the permissions to allow TeamViewer to control your computer. You will also need to click in a box allowing MacMind Online to access your computer. There can be no remote access until YOU authorize that action.